Return Policy, General Terms of Sale and Privacy.
My Return Policy in short:
Customer happiness is very important to me, so if something about your order is not as you want it please contact me.
All purchases except customised items (see below) and digital download plans can be returned within 14 days for a refund, or exchange.....the choice is yours. Please note belts must be in unworn condition.
In the case of items that have been customised to your exact requirements, e.g. named, I can only accept returns for defects in material or workmanship.
You will need to pay return postage unless there is a fault on my behalf. Please always get a tracking number, and to avoid any Customs charges please clearly mark the package 'RETURNED GOODS' as I am not responsible for any return charges, losses or customs duties etc. I am also not responsible for return postage or carriage costs where a delivery has been attempted.
Refunds less actual postage will be applied to your original method of payment.
Please return items in their original condition and full packaging within 14 days.
Any queries then please do not hesitate to contact me - thanks.
All enquiries: email@example.com
General Terms of Service
By ordering any of my products, you agree to be bound by these terms & conditions.
By placing an order at Bucklehurst Leather, you warrant that you are at least 18 years old or have parents' permission to buy from me.
I am not able to send goods to PO Box addresses, as they will not be insured.
Events outside Bucklehurst Leather's control shall be considered force majeure.
The price applicable is that set at the date on which you place your order.
Bucklehurst Leather reserves the right to amend any information without prior notice.
Please note that local charges (sales tax, customs duty) may occur, depending
on your region and local customs duties. These charges are at your own expense.
Bucklehurst Leather is not responsible for the cost of return shipping, including for attempted but failed delivery.
Also Bucklehurst Leather is not responsible for any Customs charges or taxes that may be levied on a return to the UK, therefore please ensure any return is marked 'Returned Goods'.
Please note that my vegetable tanned leather is a high quality natural material that will have some marks and blemishes consistent with a natural product, and also with handling and transit from suppliers etc
Please bear in mind that all natural leather belts will mark with use, and while this adds to their character, you also need to be careful not to over tighten your belt as this will strain, and mark the leather unnecessarily.
Please also note that natural leather products contain oils which can come to the surface while the leather is new, and therefore, as a precaution you are advised to wear new items with darker clothes until worn in.
Bucklehurst Leather reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product
offerings without prior notice.
Bucklehurst Leather reserves the right to cancel any order for any reason, and in which case any payment will be fully refunded to you.
Please note that Bucklehurst Leather is wholly owned by Bucklehurst Ltd; a company registered at Companies House in England, and of which Harry Rogers is the sole Director.
All enquiries: firstname.lastname@example.org
In short: I take your privacy very seriously, and I do not sell or rent your information to marketing companies, or use it for anything other than managing my shop. With your permission, and you have to ask, I may send you emails about my store, new products and other updates, and if you change your mind you can opt out of this, but I will not use your data for anything else.
I can send you a full privacy statement if you request it.